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BCN have a heritage of delivering outcomes through our cloud-first services and currently support over 1200 customers across specialist sectors.
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Rapid growth meant that their small internal IT team couldn’t facilitate both the current level of management required by their systems, and the need to develop a strategy for the future planned growth of the business, without incurring significant additional costs. To ensure that the business could operate optimally, perform cost-efficiently and grow effectively, BCN Group became their Fully Managed Service Provider.
Country Baskets
Retail
100 staff based at Wakefield.
Rapid growth meant their current IT team couldn’t facilitate their infrastructure.
A tailored fully managed support solution was implemented to fully manage their IT.
Country Baskets Imports are one of the UK’s largest importers of artificial flowers, floral supplies, pottery and glassware, homeware, giftware, Christmas and seasonal products. We have a long standing relationship with CB Imports, originally operating in an IT support capacity. We worked alongside their existing in-house IT team and acted as an escalation point for any serious issues with their IT infrastructure.
Rapid growth meant that their small internal IT team couldn’t facilitate both the current level of management required by their systems and the need to develop a strategy for the future planned growth of the business, without incurring significant additional costs. To ensure that the business could operate optimally, perform cost-efficiently, and grow effectively, BCN Group became their Fully Managed Service Provider.
As Country Baskets Imports Platinum Managed Service Provider, BCN became their dedicated IT division; taking the complete provision of their IT. BCN ensured that their IT infrastructure delivered maximum performance and agility, and we have provided a strategic vision that meets the requirements of the company now and has the ability to scale upwards to meet growing business demands in the future.
An SDM is a dedicated point of contact, ensuring that CB Imports IT strategy is implemented to the highest quality, on-time and within their budget.
We consistently hold meetings to update the Directors on projects and milestones, as well as presenting statistics on contracted service level agreements (SLAs).
We devised and implemented a complete IT strategy, including project and departmental budgeting and documentation.The strategy was then communicated to the Board of Directors.
We take control of their IT budget to ensure that it is utilised in the most effective manner to improve business functionality.
Our skilled and experienced engineers pro-actively visit CB Imports, helping to identify and resolve issues as well as identifying opportunities for system improvements.
CB Imports successfully outsourced their IT infrastructure to BCN Group, and we are a trusted partner who operate as an extension of their internal team. As a result of the work we have undertaken, CB Imports now have a clear strategic vision for the future of their IT infrastructure, as well as benefitting from instant and extended hour’s access to a pool of IT knowledge and expertise.
We have helped to streamline their operational efficiency from an IT standpoint, and reduced costs by consolidating their IT expenditure into an ongoing monthly budget.
Testimonial
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MetroRod needed to migrate from their existing IT provider and needed a provider to help the business review and recreate their entire IT infrastructure, including designing an Azure environment, migrating business systems, replacing core systems and legacy technology among a plethora of other needs. Successfully delivering the project in the time frame, BCN continues to support the business’s digital transformation journey.
Wilfrid Smith’s managed IT services provider BCN Group offered the senior management a discovery session to look at potential improvements to their legacy environment. This discovery day enabled BCN to recommend the migration to Office 356 and advise of the benefits, capabilities and cost savings it could bring to their organisation.
The IMI’s aim was clear, collaborate with a highly consultative IT partner to take the business forward from a financial reporting perspective. Initially chosen for a Sage 200 support role, a later requirement on analytics – specifically the implementation, visualisation, and surfacing of Sage 200 insights through Power BI – led to BCN working on the complex visualisation project of the IMI’s management accounts.
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