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Microsoft Teams Voice for the NHS

Posted by Alfie McDonald on February 11th 2022

Accelerated by the pandemic, the adoption of Microsoft Teams and the wider stack across the NHS has been crucial in creating a more modern national health service. The use of Teams has enabled staff to work and communicate more efficiently and effectively, enabling better delivery of care for patients.

Traditionally, calls via MS Teams could only be made through the internet, or, if you knew the recipient’s email address. However, by connecting Teams to the Public Switched Telephone Network (PSTN), you are able to easily make and receive external calls. This means you can leverage the full functionality of Teams, whilst maintaining the benefits of a traditional cloud telephony system at a fraction of the cost.


Benefits of using Teams Voice


Free up existing phone line capacity for incoming calls

Enhance your organisational intelligence through advanced reporting and recording analytics

Integrating with MS Teams means no new technology to learn

Reduce communications costs by unlimited call plans

A secure way to reach patients and other external contacts

Available to use on desktop, web, and mobile applications

Patients only need access to their telephones to receive a call

Contact centre functionality 


A complete cloud solution leveraging your existing 365 licenses and features to provide a flexible, collaborative system that is robust and secured.


How will you take advantage?


Whether you want to connect your existing legacy system and PBX, or completely transform your organisations voice strategy, our experts will find the strategy to suit you and allow you to take advantage of:


Architecture designed to comply with Public Sector governance

Fully managed migration and ongoing support

Rapid deployment

User-friendly portal

Global Direct Routing

MS Certified Voice and Collaboration recording

Enhance Business Intelligence

Contact Centre


Why BCN Group?


Seamlessly integrating market-leading technology with the power and flexibility of Microsoft Teams.


BCN has a wealth of experience in delivering transformational projects for the NHS. Our Microsoft Teams consultancy team offers end-to-end support and advice, including planning, deployment, and adoption, to build a solution that’s right for you:


Microsoft Teams Roadmap and Planning – Our methodical roadmap and planning process always results in a successful outcome.

Microsoft Teams Security and Compliance – We ensure your data is safe and secure while shared across multiple devices, locations, and organisations. As a Microsoft security partner, we assess your needs, make recommendations, and deploy strategies to protect your data.

Microsoft Teams Adoption and Change Management – We understand that successful technology deployment is judged by levels of adoption. But changing behaviours and habits is not easy. Therefore, we will help you with communications, training, and feedback mechanisms to maximise engagement and adoption.

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